Cancellation & Refund Policy

Thank you for using the products of Carrot Owl Education OPC Pvt. Ltd.

We value every user and aim to deliver the highest quality learning experience. Please read this policy carefully before making any purchase on OwletCampus.

Digital Services

For digital services purchased on our platform, cancellations or refunds are considered only on a case-by-case basis. Once a service has been accessed, delivered, or assigned to a trainer or institution, it is not eligible for cancellation or refund.

Eligible Refund Situations

Refund requests may be considered in the following circumstances:

• Incorrect payments — where an erroneous amount was charged.
• Duplicate transactions — where the same payment was processed more than once.
• Technical errors — where a fault on our platform prevented service delivery.

Eligible refund requests must be raised within 3 working days of the transaction date.

Refund Processing

Approved refunds will be processed to the original payment method within 7–10 working days. The exact timeline may vary depending on your bank or payment provider.

Company Discretion

Carrot Owl Education OPC Pvt. Ltd. reserves the right to decline refund requests that do not meet the conditions outlined above. All decisions made by our team are final.